Senior Technical Support / DevOps Engineer

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.

We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.

Key Requirements:

Technical Expertise:
🔹 Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting);
🔹 Solid knowledge of Docker and containerized environments;
🔹 Advanced Linux system administration skills;
🔹 Practical experience with AWS (GCP is a plus);
🔹 Strong understanding of networking concepts (cloud & on-prem);
🔹 Experience with certificate lifecycle management, encryption, and key management;
🔹 Strong troubleshooting skills in distributed systems;
🔹 Experience with CI/CD pipelines and DevOps practices;
🔹 Scripting skills (Python and/or Bash);
🔹 Understanding of security fundamentals (authentication, authorization, encryption);
🔹 English – Upper-Intermediate or higher.

Preferred Qualifications:
🔹 Experience with Terraform and/or Ansible;
🔹 Familiarity with GCP;
🔹 Experience with Windows administration;

Support & Customer-Facing Experience:
🔹 Proven experience in L3 (or higher) technical support;
🔹 Ability to perform live troubleshooting with customers;
🔹 Experience working with ticketing systems;
🔹 Strong communication skills with the ability to explain complex technical issues clearly;
🔹 Experience supporting enterprise/B2B customers;
🔹 Ownership mindset (incident management, escalation, RCA);

Documentation:
🔹 Ability to create and maintain knowledge base articles, runbooks, and SOPs;

What you will do:

🔹 Build and optimize outbound and SDR automation systems;
🔹 Architect end-to-end CRM and GTM workflows (HubSpot / Monday);
🔹 Design and deploy AI agents for research, personalization, and qualification;
🔹 Improve funnel conversion rates and pipeline predictability;
🔹 Align GTM insights with Recruiting teams;
🔹 Drive measurable impact: more qualified meetings, lower cost per meeting, predictable pipeline growth;

Interview stages:

🔹 HR Interview;
🔹 Technical Interview;
🔹 Home Assignment;
🔹 Assignment Review;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we know that great companies are built by the people who create the environment where teams can truly thrive.
We’re a global company expanding across multiple markets, and our internal teams play a key role in shaping how we grow, collaborate, and support both our clients and developers.
Here, your ideas matter. We encourage initiative, experimentation, and ownership. If you see a better way to do something — we want you to build it.
You’ll work closely with leadership, influence real decisions, and help develop new directions for the company.

From day one, you’ll get:
🔹 The opportunity to launch initiatives and shape internal processes
🔹 A collaborative international team that values ownership and trust
🔹 Exposure to global markets, startups, and innovative tech companies
🔹 Space to grow your role and take on new responsibilities as the company evolves

After You Apply
Our hiring process is clear and respectful.
You’ll always know who you’re meeting, what the role involves, and how you can contribute to the company’s growth.

Everyone’s Welcome
We believe diverse teams build stronger companies.
At YozmaTech, we create an environment where different perspectives are valued and everyone can grow.
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Ready to grow with us?
Let’s talk.
Your next chapter at YozmaTech could start here.