Technical Account Manager

About Us

We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.

Our company is looking for a skilled and motivated Technical Account Manager with a strong technical background and excellent communication skills. In this role, you’ll deliver exceptional customer experiences, making a meaningful impact in a dynamic team.

Key Requirements:

🔹 At least 5 years of relevant work experience in the cybersecurity field in customer success, consulting, post-sales technical account management, and similar roles;
🔹 Strong technical background and problem-solving skills;
🔹 Project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth;
🔹 Exceptional communication in English and interpersonal skills;
🔹 Proactive and self-motivated, with the ability to work independently;
🔹 English – Upper-Intermediate or higher.

What you will do:

🔹 Strong architecture skils and ability to explain technology to EMEA customers;
🔹 Establish and nurture relationships with top-tier EMEA customers’ decision-makers;
🔹 Provide timely recommendations and proactive assistance to achieve customer outcomes;
🔹 Serve as a guide, ensuring customers maximize the value of our products and services;
🔹 Cultivate Trusted Advisor relationships, offering insights and strategic guidance;
🔹 Keep customers informed about technological changes impacting their operations;
🔹 Ensure proactive communication during service disruptions, maintaining transparency;
🔹 Provide technical support within SLAs, replicating and troubleshooting to resolution;
🔹 Independently handle incoming tickets professionally, demonstrating technical expertise;
🔹 Collaborate with Engineering and Product teams to address customer needs and drive improvements.

Interview stages:

🔹 HR Interview;
🔹 Technical Interview;
🔹 Test Task;
🔹 Reference Check;
🔹 Offer.

Why Join Us?

🔹 Be part of a friendly international team, working together on interesting global projects;
🔹 Enjoy many chances to grow, learn from mentors, and work on projects that make a real difference;
🔹 Join a team that loves fresh ideas and supports creativity and new solutions;
🔹 Work closely with clients, building great communication skills and learning directly from their needs;
🔹 Thrive in a workplace that values your needs, offering flexibility and a good balance between work and life.