Team Lead Customer Success Manager

About Us

We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.

Our company is seeking a full-time Customer Success Manager based in Poland, preferably in Kraków or Warsaw, reporting directly to the CEO/COO. You’ll be responsible for building a strong CSM team and fostering successful customer relationships by deeply understanding client needs and providing effective solutions. This role is key to driving new business opportunities through impactful communication and support.

Key Requirements:

🔹 5+ years of experience in a client-facing role, working with enterprise/vip accounts;
🔹 Manage, lead and mentor at least 3 people of CS in the past;
🔹 Superb writing and communication skills;
🔹 Tech-savvy with strong analytical and technical skills;
🔹 Problem-solver, resourceful, and independent;
🔹 English – Upper-Intermediate or higher.

What you will do:

🔹 Take full ownership of all large relationships, including being the project manager for all issues that arise, building relationships with stakeholders, and renewing existing contracts;
🔹 Ongoing expand your book of business according to company KPIs and proactively identify opportunities to expand existing contracts with your book of business;
🔹 Partner with other teams at Yozma to surface customer feedback and ensure client satisfaction;
🔹 Create and implement internal growth plans for our customers to set expectations and monitor success;
🔹 Develop a long-term strategic plan for VIP account management at Yozama as we plan for long-term expansion;
🔹 Assist new customers joining Yozma and using our services;
🔹 Protect existing revenue streams, identify opportunities and risks;
🔹 Organize and manage the daily activities in the new office: anything from office maintenance, running errands, ordering equipment, coordinating special events, and most importantly socialize within the office.

Interview stages:

🔹 HR Interview;
🔹 Technical Interview;
🔹 Test Task;
🔹 Reference Check;
🔹 Offer.

Why Join Us?

🔹 Be part of a friendly international team, working together on interesting global projects;
🔹 Enjoy many chances to grow, learn from mentors, and work on projects that make a real difference;
🔹 Join a team that loves fresh ideas and supports creativity and new solutions;
🔹 Work closely with clients, building great communication skills and learning directly from their needs;
🔹 Thrive in a workplace that values your needs, offering flexibility and a good balance between work and life.