Senior Customer Success Manager

About Us

We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.

Opportunities:

We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our valued clients.

Key Requirements:

🔹 At least 5 years of experience in customer success;
🔹 Working experience in the cyber industry must;
🔹 If you managed CS in the past It is a great advantage;
🔹 You need to have Technical Skills (Cyber / Security preferred);
🔹 Working experience with customers in B2B enterprise software products;
🔹 English – Upper-Intermediate or higher.

What you will do:

🔹 Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements;
🔹 Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them;
🔹 Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features;
🔹 Strategically and innovatively solving problems as client and business issues arise;
🔹 Provide timely technical and product support;
🔹 Increase customer renewals and expansion.

Interview stages:

🔹 HR interview;
🔹 Technical interview;
🔹 Home assigment;
🔹 References;
🔹 Offer.

Why Join Us?

🔹 Be part of a friendly international team, working together on interesting global projects;
🔹 Enjoy many chances to grow, learn from mentors, and work on projects that make a real difference;
🔹 Join a team that loves fresh ideas and supports creativity and new solutions;
🔹 Work closely with clients, building great communication skills and learning directly from their needs;
🔹 Thrive in a workplace that values your needs, offering flexibility and a good balance between work and life.