Customer Success Manager

About Us

We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.

We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.

What you will do:

🔹 Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor;
🔹 Utilize your sales and upselling expertise to secure new projects and maximize client value;
🔹 Collaborate with the recruitment team to ensure successful candidate placement and project execution;
🔹 Proactively identify potential challenges and develop solutions to exceed client expectations;​​
​​​​​🔹Foster a deep understanding of the customer journey and implement strategies to optimize client experience;
🔹 Employ high-level negotiation skills to secure favorable client contracts and pricing;
🔹 Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities;
🔹Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

Key Requirements:

🔹 3+ years of experience in a customer success manager or account manager role;
🔹 Proven success in sales and upselling within a B2B environment;
🔹 Strong understanding of a variety of modern technology stacks and IT trends;
🔹 Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels;
🔹 A proactive and results-oriented mindset with a focus on exceeding client goals;
🔹 Basic understanding of how recruitment works and the value proposition of IT outstaffing;
🔹 Analytical mind with the ability to identify and solve client problems effectively;
🔹 English – Advanced or higher.

Will be plus:

🔹 Outsourcing/Outstaffing Experience.

Interview stages:

🔹 Interview with Hiring Manager;
🔹 Interview with CEO;
🔹 Reference check;
🔹 Offer.

Why Join Us?

🔹 Be part of a friendly international team, working together on interesting global projects;
🔹 Enjoy many chances to grow, learn from mentors, and work on projects that make a real difference;
🔹 Join a team that loves fresh ideas and supports creativity and new solutions;
🔹 Work closely with clients, building great communication skills and learning directly from their needs;
🔹 Thrive in a workplace that values your needs, offering flexibility and a good balance between work and life.